Privacy Policy
Last updated: October 2026
This privacy policy explains how Silver Oak Storage (“we”, “us”) collects and uses personal information when you visit silveroakstorage.co.uk or get in touch with us about caravan, motorhome or campervan storage.
Who we are
Silver Oak Storage provides CaSSOA Gold caravan and motorhome storage in Suffolk, near Woodbridge and Ipswich. Our address is Foxburrow Farm, Waldringfield Road, Brightwell, Ipswich, Suffolk IP10 0BZ. If you have any questions about this policy or your information, please contact us at info@silveroakstorage.co.uk or call 07989 426448.
Information we collect
When you contact us: if you use the contact form on our website, email or phone us, we collect the details you give us – usually your name, email address, phone number and any information about your caravan or motorhome and the storage you need.
When you visit our website: we use Google Analytics (through Google Site Kit) to understand how visitors use the site, such as which pages are viewed, how long visits last and roughly where visitors are located. This information is collected in a way that does not directly identify you.
How we use your information
- To reply to your enquiry and check storage availability.
- To arrange site visits and manage your storage with us if you become a customer.
- To improve our website and understand which information visitors find useful.
We will never sell your information or share it with third parties for their own marketing.
Our lawful basis
We use the details you send us because you have asked us to respond to your enquiry, or so that we can provide our storage service to you. We use website statistics because we have a legitimate interest in understanding how our website is used and improving it.
Cookies
Our website uses a small number of cookies. Google Analytics sets cookies to help us measure how the site is used. Our website may also set essential cookies needed for it to work correctly. You can block or delete cookies at any time through your browser settings; the website will still work without analytics cookies.
Who we share your information with
We only share information with trusted service providers who help us run our website and business – for example our website hosting provider, our email service, and Google (for website statistics). They may only use your information to provide their service to us.
How long we keep your information
We keep enquiry details only for as long as needed to deal with your enquiry. If you become a customer, we keep your details for as long as you store with us and for a reasonable period afterwards for our business and legal records. Website statistics are kept by Google in line with its standard retention settings.
Your rights
You have the right to ask for a copy of the information we hold about you, to ask us to correct it, or to ask us to delete it. You can also object to how we use your information. To make a request, please contact us using the details above.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.